What is the refund policy for events?
Refund Policy
All tickets purchased at Thunder Valley Casino Resort are fully refundable for 72 hours after purchase, or when you buy tickets from us of equal or higher price, up until one week before the event. If you bought your tickets through Ticketmaster please contact Ticketmaster for a full refund within 72 hours of the purchase date.
Refunding Canceled Events
Please visit the Thunder Valley Ticket Office for a full refund on tickets purchased at Thunder Valley Casino Resort.
For tickets purchased through Ticketmaster, please visit ticketmaster.com, or call 800-653-8000 for more information on receiving a refund.
Rescheduled Events
These will be updated on our website and will also be sent via email. Can't make the new date? Get a refund upon request.
What is the minimum age requirement?
Guests must be at least 21 years of age to enter the casino. The following exception applies: Guests who are underage are allowed in any restaurant or the gift shop if accompanied by a parent or legal guardian at least 21 years of age (at all times).
Do you have gift cards?
Yes. Gift cards can be purchased in person at the gift shop. Valid at all Thunder Valley Casino Resort restaurants and gift shop. Available in any denomination. Not redeemable for cash and no expiration dates. Please visit the gift shop for complete details.
Do you have accommodations?
Yes.
Click here to find out more information about our new hotel.
Can I get a win/loss statement?
Win/Loss Statement Request Form (PDF) - Please allow up to two weeks for processing forms received between January 1 and April 15. After April 15, please allow up to four weeks.
Can I request a donation or a sponsorship?
Yes. Donations and sponsorship requests may be submitted through
Thunder Valley Casino Resort's Sponsorship Program.
Do you have wheelchairs?
Yes, on a first come, first served basis. Valid photo ID required. Reservations not accepted.
Do you have childcare or an area designed for children? (e.g., an arcade)
No.